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UK ORDERS:
Postage & Packaging costs for the
UK are: - £8.00 ex VAT for orders up to £200
ex VAT
- Carriage paid for orders over £200 ex VAT
- A minimum charge of £2.00 is added to all orders comprising bulky display stands requiring a larger box. If
the carriage will be more than an extra £2.00 we will contact you to confirm before taking payment. So, if your order
is under the £200 carriage paid, you will pay £10.00 total. If the order is over the £200 carriage
paid you will be charged just the £2.00. It is not possible for us to add this element to the shopping cart checkout
Delivery in the UK: We aim to dispatch orders received and paid for by 12pm on the very same
working day wherever possible.
UK orders excluding the Scottish Highlands & Islands and Northern
Ireland are sent out with DHL on a next working day service, which requires a signature. For businesses open from
9am - 5.30pm, we send your parcel on the standard 24 Hour Service and the timeframe for the delivery of your order is between
9am and 5.30pm. If your premises are closed the order will be returned to us.
For customers who have deliveries
sent to their home address or whose opening hours are shorter than the 9am to 5.3-pm, we dispatch with DHL on the
Home 24 next working day service, which requires a signature. The delivery timeframe for this service is 9am to 9pm. If
nobody is available when the driver calls, a card will be left and two more delivery attempts will be made. If you know you
are going to be out and wish for the parcel to be left, you may advise us of a safe place to leave it and we will
note this on the parcel but please note that this is entirely at your own risk and we will not accept liability for any
orders lost after having been left in a safe place.
Orders to the Highlands
and Islands of Scotland, Northern Ireland and the Channel Islands are sent by Royal Mail, either Recorded Delivery
or Standard Parcel depending on the weight of the order. For some larger orders we do sometimes send by courier for speed
and security.
ORDERS FROM OUTSIDE THE UK: Orders going outside the
UK are sent by Royal Mail or courier. The service and cost depend on the weight of the order, and you will asked to approve
the price before payment is taken. For Royal Mail we usually quote two prices; the first, a standard, non-trackable
airmail service and the second, a signature-required service, which is usually more expensive but faster and more secure.
If you select the non-trackable service this is at your liability and we will not be responsible for replacing the package
should it not arrive at the destination.
If your order is over £200 ex VAT (where applicable), we will discount
the postage & packaging cost but we are unable to offer free postage.
If
you have any questions, please click on the email link at the bottom of the page and send us a message.
Please click here to view our Terms & Condition of Sale, which must be read before placing an order
info@fatlip.biz
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