Delivery in the UK:
UK orders excluding the Scottish Highlands & Islands and Northern Ireland are sent out with Business Post on a next working day service, which requires a signature. If no-one is in to receive the delivery, the driver will leave a card and you will need to collect the order from your local Business Post depot. Business Post is not authorised to make a second delivery attempt. If you know you are going to be out please provide an alternative delivery address or advise us of a safe place to leave the parcel (NB: this is entirely at your own risk and we will not accept liability for any orders lost after having been left in a safe place).

Redeliveries by Business Post can be arranged through Fatlip at a cost of £5.00 ex VAT (this is exactly what we are charged by Business Post).

Orders to the Highlands, Islands and Northern Ireland are sent by Royal Mail, either Recorded or Standard Parcel depending on the weight of the order.


ORDERS FROM OUTSIDE THE UK:
Orders going outside the UK are sent by Royal Mail or courier (DHL, TNT, DPD). The service and cost depend on the weight of the order, and you will asked to approve the price before payment is taken. For Royal Mail we usually quote two prices; the first, a standard, non-trackable airmail service and the second, a signature-required service, which is usually more expensive but faster and more secure. If you select the non-trackable service this is at your liability and we will not be responsible for replacing the package should it not arrive at the destination.

If your order is over £200 ex VAT (where applicable), we will discount the postage & packaging cost but we are unable to offer free postage.