These terms and conditions apply to the purchase of product from Fatlip. Please read these terms and conditions carefully. If you place an order, you agree to be bound by the terms and conditions set out below. If you do not agree with the terms and conditions, please do not place an order.

Fatlip sells wholesale product to retailers, party planners, market traders, craft fair traders and website traders.

We do not supply to car booters or eBay or other Internet auction traders in order to protect the Fatlip brand and the business and price points of existing customers. If we find out that Fatlip product has been sold at a car boot sale or on an auction website, we will terminate the relationship with that customer.

We do not supply to traders whose business coincides with our own festival and market trading activity.

We reserve the right to refuse to supply to a potential customer whose business conflicts with our own activity or that of an existing customer.

If a wholesale customer wishes to start wholesaling product purchased from us, they must provide us with full details of how and where they will be marketing the products and get our written permission to do so. Every time they take on a new wholesale customer they must advise us of the location of the new customer so that we can ensure there is no conflict with our own activity or that of other existing Fatlip customers. The final decision on whether they can supply a potential new customer is down to us.

All prices on the www.fatlip.biz website are in Pounds Sterling (£) and exclusive of Postage & Packing (P&P). All wholesale prices on www.fatlip.biz are exclusive of VAT (charged at 17.5%). Retail prices already include VAT charged at 17.5%.

You understand that you are responsible for complying with your country’s importation laws and taxes, and that all goods are shipped at the Purchaser’s risk. (For customers outside mainland UK only).

You understand that Fatlip products can only be dispatched upon payment in full, including delivery charges.

We aim to deliver your goods to you within 21 days of receipt of your payment, although there is usually a much quicker turnaround. If the item you want is out of stock you will be contacted with a delivery date and/or details of alternative items. 

We do not take back orders but we can put you on a reserve list and contact you when the requested item is back in stock. However, these items will need to form part of an order that adheres to our minimum order value of £100.

You understand that all products offered for sale are subject to availability.

You can cancel your orders without reasons within 7 working days from the day after you received the goods. You will be refunded any amount you have been charged within 30 days of cancellation.

For more information on Returns & Refunds, please click here to see the separate Returns & Refunds policy.

If the goods returned are not faulty and you request a refund by credit card, you will be charged a 3% surcharge to cover card processing fees.

If you would like an exchange/alternative item, then please specify item code, size and colour (where applicable).

If the goods are faulty or the wrong item has been dispatched a full refund will be made by cheque or credit/debit card, or a Credit Note issued.

It is vital to obtain a proof of postage certificate when returning goods as we can't be held responsible for goods lost in transit to us.

You understand that due to continual updating of product and fluctuations in exchange rates, Fatlip reserves the right to change product specifications and amend prices without notice.

The price you pay will be the one that was valid on the www.fatlip.biz website at the time of your order.

Fatlip is a registered Trademark and the logo may not be used without our written permission. All text and pictures on the website are copyright of Fatlip and may not be used without our written permission.