We understand that when buying from the Internet customers can sometimes be disappointed with the goods when they arrive.
For this reason, we will refund or issue a credit note for items posted back to us within seven days of receipt. Any
goods returned must be received by us in the same condition and, as far as possible, in the same packaging in which they were
sent to you. The refund will be made by cheque within 30 days of the goods being returned. The refund will be for the goods
only and not include any postage costs.
For
hygiene reasons, earrings and body jewellery can not be returned.
If you would like an exchange/alternative
item, then please specify item code, size and colour (where applicable). Postage will be charged for sending the new products
out to you, and when paid for by card the following charges will be made to cover processing costs: credit card 2%, debit
card 50p.
For Wholesale customers only: If your original order was carriage free and your returns bring you under the
£200 ex VAT carriage free bracket, the cost of postage (£6.50 + VAT) will be deducted from your refund. If your
returns bring you below the £100 ex VAT minimum order, a restocking charge of 25% of the cost of the goods returned
will be deducted from your refund.
Faulty Goods or Wrong Item The
customer must notify Fatlip within seven days of the date of delivery if any of the goods are faulty or are not as ordered.
Items that we agree are faulty or not as ordered will be replaced at no charge. If an exact replacement is not possible a
full refund will be made by cheque within 30 days of us receiving the returned items or a credit note issued.
Fatlip
will not accept for return, items that have been damaged through misuse, neglect, accident or intent howsoever caused.
If you do not inform us within seven days, then we will have no liability for items said to be damaged/faulty/incorrect
on delivery.
We are currently receiving damaged jewellery after the seven
day return period that was obviously not broken in transit but by the end customer. Until now we have replaced
these items as a gesture of goodwill but we are no longer able to do so as we do not always receive a refund/replacement from
our own supplier. We do inspect each returned item carefully to check whether the damage is due to a default in the jewellery
and in many instances it is not; usually it is smashed glass or snapped shell, which we are not liable for.
Damaged Deliveries
If a package arrives in a damaged condition, do not open it, but immediately ask the delivery firm to return
the package, and please inform us.
Customers based outside the UK Customers
within the EU have nine days from the date of receipt to return unwanted or faulty goods. Customers in the rest of the world
have 14 days from the date of receipt to return goods. If you do not inform us within the stated nine or fourteen days, then
we will have no liability for goods said to be damaged/faulty/incorrect on delivery.
Refunds will be made by credit or debit card in
Pounds Sterling. For returned goods that are not faulty and were correctly dispatched, the following charges will be made
to cover processing costs: credit card 2%, debit card 50p.
If refunds cannot be made by credit or debit card, a foreign
CHAPS payment in Pounds Sterling will be made directly to your bank account. For returned goods that are not faulty and were
correctly dispatched, the customer will be responsible for all charges incurred by both Fatlip and themselves.
Returned
Items
It
is the customer’s responsibility to ensure that returned items are adequately packaged as replacements and refunds will
only be made for jewellery that is received in good condition. We also suggest that you obtain a proof of postage certificate
or use Recorded Delivery when returning goods as we can't be held responsible for goods lost in transit to us. Always
include proof of purchase (copy of invoice or receipt) and a completed returns form (available to download below). Fatlip’s Returns Policy does not affect your UK
statutory rights. 
